Help / FAQ

Fulfillment lead times on all kydex product orders is 3-8 BUSINESS DAYS. This fulfillment time is the range in which your order will leave our shop and does not include carrier shipping times.

Retail items are in stock and ready to ship. All retail items (belts, medical etc) typically ship within 1-5 business days unless purchased with a holster or other kydex product. If you would like to avoid the kydex product fulfillment time - please submit a seperate order for retail items and holster gear.

As long as your holster order has not entered the production phase - changes can be made.

Changes in holster type, color / pattern selection or attachment changes may lead to increased order cost in which the remaining balance will be invoiced before the change is made.

Retail items typically ship within 1-5 business days so we can not promise a change is possible. Please reach out to us ASAP if you would like to make a change to a retail item order and we will try and accommodate it.

As long as your holster order has not entered the production phase - your order may be cancelled.

Once your order has begun production - it CANNOT be canceled.

Retail items typically ship within 1-5 business days so we can not promise a cancellation is possible. Please reach out to us ASAP if you would like to make a change to a retail item order and we will try and accommodate it.

Signing up for our email newsletter is the easiest way to snag a promo code.

Enter your email in the "Join The Club" section at the bottom of any page to receive first level access to discounts, promotions and email exclusive deals.

Email Subscribers get all the news - first!

Unfortunately, once an order is placed it is no longer eligible for a discount.

If a promotion is started after an order is already submitted, we will not refund or credit the discounted difference.

Promotions are intended to drive new purchases and we will not grandfather orders already submitted, no matter when the order was made.

We value the service of all first responders and military personal including veterans, active military, LEOs, firefighters, EMS etc.

We currently offer a 15% discount on all orders for individuals that fall under this bracket.

Please email info@hillikerholsterco.com to obtain this discount!

NON QUICK SHIP HOLSTERS:

Hilliker Holster Co holsters are custom made to your exact specification and are not returnable. Please be sure your selections are correct before placing your order. Orders may be canceled / changed if we receive your request in writing, via email, before they have started production. Please include your name, address and phone number, along with your order number and reason for cancelation / changes . Requests should be emailed to: info@hillikerholsterco.com

We will not accept cancellations or changes for holsters after they have entered production. 

QUICK SHIP HOLSTERS:

Hilliker Holster Co will honor returns of Quick Ship holsters (within a 30-day window from delivery) from customers who have purchased directly from Hilliker Holster Co, but only when combined with proof of purchase and after receiving authorization from a customer service team member. Items purchased from Hilliker Holster Co may only be returned by the original customer or direct gift recipient. Hilliker Holster Co reserves the right to review the returned items (i.e., via pictures) before beginning the return process of those items. In the event that the order was fulfilled as placed, the customer is responsible for shipping the items back to Hilliker Holster Co. Original shipping charges will NOT be refunded under any circumstances. Gear that has been used, manipulated, is dirty or missing parts may NOT be accepted for returns or exchange and will be returned to the customer promptly, only if the customer pays for return shipping.

RETAIL ITEMS

Retail items including Apparel, Kore EDC Gun Belts, Leisure Carry C.O.B (black), Weapon Lights, and Optics can be returned (within a 30-day window from delivery) only if the item is still in the package and in new condition. If the package has been opened, Hilliker Holster Co will exchange the item for another item of equal value as long as the item is still in new condition. The customer is responsible to pay required shipping charges. 

Unfortunatly, if you do not see your model of firearm listed in our dropdown selection we do not currently have the tooling to accommodate it.

This includes firearms & firearm / light combos.

Our Limited Lifetime Warranty does not cover lost or broken hardware, IWB or OWB attachments.

You can purchase replacement hardware sets and belt attachments HERE.

In an effort to keep our lead time low - we have suspended fully custom holster images at this time.