Shipping & Returns

Shipping Policy

LEAD TIME

  • Our current lead time for kydex orders is 25-35 Business Days (M-F).
  • Custom requests, and fully custom images may extended this lead time if we have to make changes / alter the order.

CARRIERS

We ship USPS using First Class Mail or Priority Mail shipping

Tracking numbers will be provided via email when your order has left our shop.

Shipping Rates

  • All kydex orders over $75 are eligible for FREE SHIPPING within the United States. Flat Rate Shipping on all other kydex orders is $4.99.
  • EDC Belts & Apparel Items ship with calculated USPS shipping.
  • Live The Creed Pocket Trauma Kits ship with Flat Rate Shipping of $4.99
  • International Shipping: We ship globally using USPS calculated rates. 

 

Return/Cancelation Policy

HOW TO RETURN AND ITEM

Your item is covered by Hilliker Holster Co's Lifetime Warranty. If you are unhappy with the quality or fit of your holster please notify us for a return, refund or exchange. 

1. Please email info@hillikerholsterco.com to request a refund

2. Mail your returned item to: 

             Hilliker Holster Co

             PO BOX 1241

             Elkhart IN, 46515

3. Include in the return package  - a letter stating the reason for the return and the original order number.

 

RESTOCKING & CANCELLATION FEES

All returned kydex items are subject to a 15% restocking fee that will be deducted from your return. We also do not refund the original shipping and handling that was paid on the order.

Acceptations apply. 

Due to the custom nature of our products, any order cancelled after 3 days is subject to our 15% restocking fee. 

 

NON-REFUNDABLE ITEMS

  • Fully custom images, patterns or personalized gear cannot be refunded. If you are unhappy with your purchase and the item is returned, the custom image charge will be deducted from your return.
  • Due to the extreme custom nature of our popular "Plus One" holster, they are ineligible for return. 
  • Due to the extreme custom nature of our popular "Hipster" holster, they are ineligible for return. 
  • Route Package Protection 
  • Original Shipping 
  • Unfortunately, we cannot accept returns on gift cards or certificates. 

 

EXCHANGES


If you are unhappy with your order or have received the wrong thing, please reach out to us via email info@hillikerholsterco.com

 

LIMITED LIFETIME WARRANTY

Hilliker Holster Company products have a LIMITED LIFETIME WARRANTY for the original owner.

If at anytime your holster breaks or malfunctions due to manufacturing error please contact us immediately - info@hillikerholsterco.com

HOW TO PROCCESS WARRANTY

1. Email us info@hillikerholsterco.com

2. Ship the item back to us at:

          Hilliker Holster Co 

          PO BOX 1241

          Elkhart, IN 46515

3. Please include in the package

  • Your Full Name
  • Brief Description of Issue
  • Original Order Number 

Our warranty does not cover belt clips, OWB loops or lost hardware.